PetPals Privacy Policy

Effective date: November 7, 2026

1. Who we are

PetPals is operated by PPF Technologies, LLC (“PetPals,” “we,” “us,” or “our”). This Privacy Policy explains how we handle personal information when you use the PetPals app and related services. PetPals initially serves users in the United States and is intended for people age 13 and older.

For privacy questions, requests, or concerns, email edo@petpalsfinder.com. Our website is https://petpalsfinder.com.

2. Information we collect

Account information. We collect account identifiers and information you provide when creating, signing into, or managing an account, such as an email address, display name, and sign-in provider information. If you start without providing an email address, the service still assigns an account identifier. When you use Google sign-in, we receive the account information authorized through that sign-in process; we do not receive your Google password.

Pet and community information. We collect the pet profiles, photos, videos, captions, comments, reactions, friendships, blocks, and other information you submit or generate through the service. Pet information can become personal information when it is associated with you. Please avoid posting another person’s private information without their permission.

Walk and location information. If you choose to record a walk or use a location feature, we may collect the route points and related location information you submit, along with timing, distance, selected pets, notes, and media. Device location access depends on your permissions. Background location access, when offered, requires the relevant permission. Approximate location may also be inferred from network information such as an IP address.

Reports and support. We collect reports of posts or accounts, the reasons and details you provide, relevant content or evidence, appeals, and communications with us.

Technical and usage information. We process information needed to operate and protect the service, such as IP addresses, device or app identifiers, app version, operating system, request and error information, security events, and notification tokens. When optional analytics collection is enabled with the applicable consent, we also collect interactions such as feed views, post opens, video watch summaries, and feature use. We use pseudonymous identifiers for some analytics; pseudonymous information is not necessarily anonymous.

Local information. The app may store cached content, drafts, queued actions, walk recordings, and pending uploads on your device so features can work through interruptions. Some information is sent to our servers when you submit it or reconnect.

3. How we use information

We use information to provide accounts and pet profiles; display and deliver community content; support the audiences and relationships you choose; process uploads and walk features; keep your activity synchronized; respond to support and privacy requests; and send service notifications you enable or that are necessary for your account.

We also use information to enforce our rules, investigate reports, prevent fraud and abuse, protect users and the service, maintain security and reliability, and meet legal obligations. Optional usage analytics help us understand and improve the service and are subject to the applicable consent choices.

The version of the service covered by this policy does not use third-party personalized advertising. If we introduce advertising, purchases, or other features that materially change how information is used or disclosed, we will update this policy and provide any notices and choices required before the new processing begins.

4. What other users can see

Content visibility depends on the feature and the audience you select. Public posts and public pet-profile information can be viewed and copied by other people. Content shared with a limited audience is made available to that audience, subject to how the relevant feature works. Others may save or redistribute content they can access; deleting your copy cannot necessarily remove copies they independently made.

Walk recordings are private by default. Sharing selected walk highlights does not itself authorize publication of your precise route. We design shared media and public location displays to limit unnecessary location disclosure, but visible landmarks, captions, pet tags, or information you choose to include can still reveal where you are. Review what you share carefully.

We do not publish your report details or reporter identity to the community as part of submitting a report. Authorized personnel and service providers may access reports and evidence when needed to investigate, respond, or meet legal obligations.

5. Community reporting and moderation

Community members play an important role in moderation. You can report content or accounts and use available blocking controls. We may review reported content, relevant context, and appeals, and take action under our rules. A report does not automatically establish a violation or guarantee removal, and report counts alone do not determine enforcement.

We also use automated tools to help identify potentially harmful content and may send uploaded media to service providers for safety screening. Automated checks can make mistakes, and some content or decisions require human review. We do not promise that every post is reviewed by a person or that all harmful content will be detected immediately. Relevant report information may be retained separately from the public post while it is needed for review, an appeal, or another lawful purpose.

6. When we disclose information

Service providers. We use Google Firebase and Google Cloud for functions including authentication, application hosting, databases, file storage, service operations, and analytics. We use Bunny.net for video storage, processing, and delivery. These providers receive information needed for the functions they perform. Automated media safety checks may process uploaded media through Google services. Our providers may process information in the United States and other countries, including countries in Europe.

Your choices. We disclose information to the audiences and recipients you choose through the service and when you otherwise ask us to do so.

Legal and safety needs. We may disclose information when reasonably necessary to comply with applicable law, a valid legal request, or legal process; protect rights, safety, or property; investigate abuse or security incidents; or establish, exercise, or defend legal claims.

Business changes. Information may be disclosed in connection with a merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable law and appropriate confidentiality protections.

We do not sell personal information for money. We do not currently disclose personal information for third-party cross-context behavioral advertising. A change to those practices would require updated disclosures and the choices required by applicable law.

7. Your choices and privacy requests

You can manage the content you submit, available audience settings, and your relationships and blocks. You can change device permissions for location, camera, microphone, photos, and notifications through your device settings. Disabling a permission may limit the associated feature. You can change available optional analytics consent in the app; withdrawing consent stops future optional collection governed by that choice, but does not automatically erase information already processed lawfully.

You can request account deletion through the in-app account-deletion flow. You may also email edo@petpalsfinder.com for help with deletion or other privacy requests. Please identify the account concerned, but do not send your password, payment-card details, or unnecessary sensitive documents. We may ask for information reasonably needed to verify your identity and authority before completing a request.

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information, and to exercise applicable opt-out or consent rights. An authorized agent may contact us where permitted by law; we may require evidence of authorization. We will respond within the time required by applicable law, explain applicable limitations or denials, and provide an appeal process where required. You may email us to appeal a decision. We will not unlawfully discriminate against you for exercising privacy rights.

8. Retention and deletion

We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing your account and content, resolving reports and disputes, protecting the service, and complying with legal obligations. Relevant factors include the type of information, whether your account or content is active, the purpose for keeping it, and applicable legal requirements.

Account deletion is processed asynchronously and may take time to reach connected systems. It removes account-owned information through our deletion process, including associated content and media where applicable. Some limited records may remain where needed for legal, accounting, security, fraud-prevention, or audit purposes, or to prevent deleted information from being reintroduced. For example, we may retain limited pseudonymous deletion or consent records and legally necessary transaction or audit records. Access to retained records is restricted to the relevant purposes.

Copies in backups may remain until they expire under the applicable backup schedule. Information another user independently saved, and information we have genuinely de-identified so it no longer identifies you, may not be removed through account deletion. Device caches and pending local data are handled by the app’s account and sign-out controls; removing the app can also remove its locally stored data.

9. Security

We use technical and organizational measures designed to protect personal information, including access controls and protected service connections. No method of storage or transmission is completely secure. Protect your device and sign-in credentials, and contact us if you believe your account or personal information has been compromised.

10. Children and teenagers

PetPals is intended for users age 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact edo@petpalsfinder.com so we can investigate and take appropriate steps, including deletion where required.

If you are a teenager, be careful about sharing your location, school, contact details, or other identifying information. A parent or guardian who has a privacy concern may contact us at the same address.

11. Other services and changes to this policy

Links to other websites, sign-in providers, or external services may be subject to those services’ own privacy notices. Review their notices when you use them.

We may update this policy as the service or legal requirements change. We will post the updated policy with a new effective date and provide additional notice or obtain consent when required. You can contact PPF Technologies, LLC at edo@petpalsfinder.com with questions about this policy or our privacy practices.